Return Policy
At Grace & Mae, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
- Returns are for store credit only. No refunds will be issued.
- Free prepaid return labels are generated below for US orders only.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
- All returns/exchanges must be done within 14 days of purchase in-store and 30 days for online orders.
- Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Masks.
- Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
- Damages must be reported within 3 days of receiving merchandise. Please contact savannah@graceandmaeillinois.com or 269-420-1291 for assistance.
- Grace & Mae reserves the right to charge a flat $15 restocking fee for excessive returns. This pertains to a return rate over 75%. This allows us to continue to provide our customers with Free Shipping AND Free Returns. Damaged items excluded.
- Store credit expires 1 year after it being issued.